Author: Michelle Wagner

There are many cliches we could use to describe the attention an SMS Client Services Representative will give to your repair and maintenance needs.

SMS assigns a dedicated Client Services Representative to each of our accounts from start to finish. The CSR provides:

• Familiarity and knowledge of your property
• Ability to assess and quickly dispatch work orders to the most suitable technician
• Fast turnaround of proposal for service to be performed
• Follow up on progress and completion of the work order
• Finalize and close-out accurate billing of the job

Let one of our Client Services Representatives assist you with your property service needs from womb to tomb!

For additional information please visit:

How frustrating is it to find out that your service technician took care of one problem for you but completely ignored another at your property?

After an SMS technician completes a work order request for you he will drive around the property and take pictures of any other issues requiring attention. These will be emailed to you with a recommendation and proposal for addressing the problem.

Contact SMS so that we can go the extra hundred yards for you!

For additional information please visit:

When Bob Dylan penned this iconic song, the last thing on his mind was remembering to set his watch to standard time. This annoying ritual not only upsets our sleep patterns but creates some real problems for outdoor lighting on commercial properties.

As we move into the dark winter months, your outdoor lighting should be fully-operational at night to provide safe and secure conditions and off during daytime hours to avoid unnecessary utility expense.

This can best be accomplished by:

• Controlling all parking lot, under-canopy and wall-pack lighting as well as monument signs with photocells
• Inspect photocells annually and replace at the end of useful life to prevent avoidable failure

And don’t forget to set your clocks back on November 5^th when 3:00 am magically becomes 2:00 am.

Contact SMS today to schedule a full inspection of your outdoor lighting systems.

For more information please visit:

A relatively small up-front investment to install smart meters at your property can provide near and long-term benefits.

Just as with mechanical water meters, smart meters monitor the flow of water into your building or individual tenant suites. But only smart meters offer the following benefits:

• Real-time data
• Wireless technology and analytics
• No more time-consuming and often inaccurate on-site meter readings 
• Leak detection
• Remote shut off in an emergency
• Potential insurance premium benefits

Why not contact SMS to explore how smart meters can benefit your property?

For additional information please visit:

When the late-night call wakes you or you get two days’ notice of a property inspection, you’re going to need help ASAP.

For twenty-four years, SMS has been helping owners, property managers and tenants by responding quickly to unanticipated problems.

Expect the unexpected. And then make your problem our problem!

For additional information please visit: